Add the processing and delivery times together to get an accurate Estimated Time of Arrival.
Currently our processing time before shipping is:
2-3 weeks for 2d paper items, edible treats, and jewelry
3-4 weeks for small 3d items
6-8 weeks for invitations, large orders, and large 3d items.
If you purchase multiple items, please use the longest processing time as we will wait and ship all items together.
Processing times are valid for orders that are submitted with all personalization forms/information. Processing time for orders that are placed on hold because information is missing will be longer (since we can’t start on them until all info is received.)
Once shipped, average delivery times for the US are:
1 week for ground mail
3-5 business days for Priority
2 business days for Express
Delivery times for International* orders are:
2-6 weeks for 1st Class mail
2-3 weeks for Priority
1-2 weeks for Express
*Times will depend on if there are delays in transit , customs, or quarantine. All international mail services can take up to 6 weeks to clear customs in normal circumstances.
Neither Legendary Letters nor USPS can guarantee delivery times as delays can occur. The buyer assumes responsibility for ordering in enough time for a special occasion or event. We recommend ordering at least 1 month in advance for US customers and 2 months in advance for International whenever possible.
Once we print the shipping label, you will receive an email from Stamps.com with the tracking number. Note that USPS quotes unrealistic delivery times both on our site and in Stamps.com email notifications to you. Their quotes are only valid between 2 large cities. We are not in a large city which adds at least 1 extra day in transit. If you are not in a large city either that will add more time. Our quotes above have been proven accurate since 1996. Use ours to be sure your item(s) arrive in time.
We ship to the shipping address specified on the order. Please make sure the address you enter is correct. Returns or lost items due to incomplete or incorrect addresses will be charged for reshipment. If you choose to have an item sent directly to the recipient, note that we do not include a packing slip or anything that states the name of the buyer (unless required for international shipments.) Many people want our items to arrive anonymously as if they were really from magical beings. If you would like the recipient to know it is from you, we recommend having it shipped to your address so you may hand deliver it (or be sure to tell the recipient that you ordered it and to expect it).
We are located in the United States. International recipients are responsible for customs fees levied by their home country. If international mail is returned because customs fees were not paid and/or the item was not picked up, no refunds will be issued. If you are sending something as a gift, you should send it to yourself first so you can pay any tariffs for the gift recipient. Note that as of October 1, 2021 we can only ship to the USA, Canada, and Mexico on this site. However, we will still ship everywhere else through our Etsy shop. This is due to the increasingly complex tariff codes, VAT, and GST international laws. Shipments leaving the USA may have additional import fees due on delivery. Please factor this in to your costs when ordering. If you know your country charges a VAT or GST, you can order through our Etsy store and they will handle that automatically for you. It may also get to you faster if you prepay those taxes.
The post office can not deliver on a specific day. You may have the item sent to you or to someone in the recipient’s household to hold until a specific day if needed. If the item is being sent outside the USA, tracking may show as delivered when the US Post Office turns it over to the International Post Office (and it may take an additional 2 weeks or so to actually be delivered to the recipient). In many cases, tracking ends once the item leaves the United States as most countries do not report back to usps.com.
Please note that we are not responsible for lost, stolen, or damaged mail. If you are concerned that your item(s) will not reach you in good condition, we highly recommend that you add insurance to your cart. If insurance isn’t purchased, the buyer assumes all responsibility for the item(s) safe arrival. We use the United States Postal Service or GlobalPost to deliver your items. About 1% of the orders we send out are lost or delayed. When that happens, we will ask USPS to create a research case to find the item. If they are unable to find it within 2 weeks, we will file an insurance claim (if you purchased insurance). Once the claim is approved (normally in about 2 weeks), we can send you a replacement. If you prefer, you may reorder right away, and we can issue a refund for the first order when the claim is approved. For uninsured orders we can send a replacement for 50% off the original price + shipping/tax.
Most of our items ship flat in photo mailers or bubble envelopes. International customers, If your item contains a 3 dimensional item, you will need to select a package rate. The International Envelope rate is only for small flat paper 2 dimensional items. If you know that your area normally experiences extreme weather when your item is expected to arrive (an example is the rainy season in Australia or hurricane season in the eastern US), please contact us to let us know. We may be able to simply place your item inside a ziploc bag or we may recommend that you upgrade to a box. There may be an additional fee, but the added protection will be worth it. Again, we always recommend adding the insurance as well just in case anything unexpected happens in transit.
In extremely high temperatures, Wax Seals and Chocolate candy items may melt in transit. We recommend waiting to order until any heat waves pass. In summer months, be very careful when opening the outer envelopes in case wax seals stick. For chocolate items, we recommend ordering only in Autumn and Winter and putting them in the refrigerator for a few minutes after they arrive before opening. The shape may not be perfect after solidifying, but they will still taste great!